We recognize that plans may change, and we aim to accommodate cancellations with clear guidelines. Please familiarize yourself with our cancellation policy:
Full Refund (48 Hours in Advance):
– Cancel 48 hours or more before your scheduled tour to receive a full refund.
$20 Fee per Participant (Between 48 Hours and 6 pm the Day Before):
– For cancellations made between 48 hours and 6 pm the day before the scheduled activity, a $20 fee per participant will be applied. After deducting this fee, the remaining balance will be refunded to the original form of payment. Please contact us at 865-366-1111 to process your cancellation.
No Refund (After 6 pm the Day Before or No-Shows):
– Cancellations after 6 pm the day before your scheduled tour or “no-shows” are not eligible for a refund.
Your understanding of these policies is appreciated, as they enable us to manage reservations effectively and provide the best experience for all our guests. For any inquiries or assistance, please reach out to our office at (865) 366-1111.
Read about all policies here.